FIRST-PARTY AND THIRD-PARTY PRIMARY SERVICING

Comprehensive First-Party and Third-Party Loan Servicing Solutions

Concord provides full-scope loan and lease administration for originators, lenders, and investors. We serve as both a first-party servicer, operating under a lender’s brand, and as an independent third-party servicer supporting investors, trustees, and capital providers.

With more than three decades of experience across consumer and commercial asset classes, we support payment processing, borrower oversight, and reporting aligned with regulatory and capital markets standards.

What Concord's Primary Servicing Covers

First-Party Servicing (on behalf of the lender/originator):

Branded borrower communications and account management.

Payment processing, billing, and collections with full compliance coverage.

Loan modifications, restructures, and hardship programs.

Reporting and analytics tailored to internal lender requirements.

White-labeled borrower portals and digital servicing tools.

Third-Party Servicing (independent administration):

Neutral, independent servicer for investors, trustees, or warehouse providers.

Full account administration of cash management and remittance oversight.

Regulatory compliance monitoring, CFPB/FDCPA alignment, and investor governance.

Performance reporting aligned with investor, trustee, and rating agency requirements.

Integration with custodial, verification, and backup servicing frameworks.

Why Concord’s Primary Servicing

Continuity & Expertise

More than 35 years of servicing across market cycles, asset classes, and regulatory environments.

Scalable Operations

Servicing capacity designed to support portfolio growth without requiring internal buildout.

Borrower-Centered Administration

White-labeled servicing, structured communications, and digital access tools that support consistent borrower engagement and enhance brand loyalty.

Compliance & Governance

Independent servicing aligned with trustee, investor, and rating agency expectations and best practices.

Capital Markets Integration

Direct alignment with backup servicing, master servicing, custodial, and verification to maintain continuity and accountability across capital structures.

Multi-Asset Class Coverage

Direct alignment with backup servicing, master servicing, custodial, and verification to maintain continuity and accountability across capital structures.

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What We Do: End-to-End Credit Administration

We provide credit administration across the full lifecycle for investors, lenders, originators, and borrowers. Through proprietary technology and structured processes, we manage performance, compliance, reporting, and borrower engagement to maintain clarity and accountability across each stage.

Concord credit administration lifecycle connecting investors, funds, originators, and borrowers

Mobile Concord credit administration lifecycle connecting investors, funds, borrowers, and originators