COMPLIANCE MANAGEMENT SERVICES

Compliance Management for Loan and Lease Portfolios

Concord provides full-service compliance oversight across loan and lease servicing operations. We integrate regulatory monitoring, documented policies, audit controls, and staff training into servicing activity.

With dedicated compliance leadership and defined governance processes, we support alignment with federal and state requirements, industry standards, and investor oversight expectations.

Key Compliance Management Features

Regulatory Oversight

Ongoing review of federal and state regulatory requirements, including consumer protection and debt collection standards.

Policy Governance

Development, documentation, and enforcement of servicing and collections policies aligned with applicable regulations.

Dedicated Compliance Officers

On-staff compliance leadership to oversee internal audits, training, and regulatory updates.

Audits & Reviews

Internal and third-party audits aligned with SOC 1 Type 2, SOC 2 Type 2, PCI DSS Level 1, and related standards.

Training & Education

Ongoing compliance training for staff across servicing, collections, payment processing, and account management.

Exception Management

Detailed exception tracking and escalation processes to ensure issues are identified and remediated quickly.

Compliance Integration

Compliance integrated directly into Account Management, Collections, Payment Processing, and Reporting.

Why Concord’s Compliance Management Services

Regulatory Alignment

Processes designed to support adherence to federal, state, and contractual requirements.

Operational Integrity

Embedded compliance controls strengthen governance and provide assurance to trustees, rating agencies, and investors.

Audit Readiness

Comprehensive documentation and SOC-compliant systems ensure smooth regulatory examinations and third-party audits.

Risk Mitigation

Defined processes for identifying and addressing potential compliance gaps.

Transparency & Trust

Clear documentation and reporting supporting investor and regulatory review.

Scalability & Adaptability

Compliance framework adapts as portfolios expand into new asset classes, geographies, or capital markets structures.

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What We Do: End-to-End Credit Administration

We provide credit administration across the full lifecycle for investors, lenders, originators, and borrowers. Through proprietary technology and structured processes, we manage performance, compliance, reporting, and borrower engagement to maintain clarity and accountability across each stage.

Concord credit administration lifecycle connecting investors, funds, originators, and borrowers

Mobile Concord credit administration lifecycle connecting investors, funds, borrowers, and originators