COLLECTIONS & RECOVERY SERVICES

Scalable, Compliant Collections & Recovery Solutions

Through our Blackwell Recovery division, Concord provides collections and recovery services across commercial, consumer, and specialty finance portfolios. Our approach balances recovery performance with regulatory compliance and respect for borrower relationships.

With more than three decades of servicing and recovery experience, we support lenders, investors, and capital providers in managing delinquent accounts while maintaining portfolio stability and compliance standards.

Collections and recovery play a direct role in portfolio performance, regulatory alignment, and investor trust. Our recovery operations combine trained professionals, detailed processes, and secure technology to support ethical and consistent outcomes.

Key Collections & Recovery Capabilities

Early-Stage & Late-Stage Collections

Full lifecycle management of delinquent accounts, from early intervention through charge-off and post-charge-off recovery.

Third-Party Licensed Recovery

Blackwell Recovery is licensed and bonded in applicable jurisdictions, ensuring compliance with all federal and state regulations (FDCPA, FCRA, Regulation F, etc.).

Dedicated Compliance Oversight

On-staff compliance officers ensure strict adherence to regulatory frameworks and ethical standards.

Recovery Technology Platform

Collections management systems integrated with Concord’s Interlink platform provide real-time reporting, transparency, and oversight.

Data Security and Infrastructure

Operations supported by PCI DSS Level 1 certification and SOC 1 Type 2 and SOC 2 Type 2 compliance.

Scalable Operations

Workforce and operational capabilities designed to adjust to portfolio growth and changing delinquency volumes.

Reporting and Performance Monitoring

Account-level visibility into recovery activity, performance, and compliance metrics.

Why Concord’s Collections & Recovery Services

Maximized Recoveries with Compliance Assurance

Strategies designed to maximize recoveries within regulatory compliance standards.

Transparency & Real-Time Oversight

Concord’s Interlink platform and Blackwell’s reporting tools give lenders and investors full visibility into collections performance and compliance.

Risk Mitigation & Data Security

SOC-compliant controls and PCI-certified systems protect customer data, ensuring trust with investors, regulators, and borrowers.

Scalability Across Market Cycles

Operations built to sustain performance and compliance as portfolio volumes evolve through changing market conditions.

Improved Stakeholder Confidence

Defined governance processes and detailed reporting designed to meet oversight requirements.

Experienced Partner

More than 35 years of recovery operations across various commercial and consumer asset classes.

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What We Do: End-to-End Credit Administration

We provide credit administration across the full lifecycle for investors, lenders, originators, and borrowers. Through proprietary technology and structured processes, we manage performance, compliance, reporting, and borrower engagement to maintain clarity and accountability across each stage.

Concord credit administration lifecycle connecting investors, funds, originators, and borrowers

Mobile Concord credit administration lifecycle connecting investors, funds, borrowers, and originators